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Frequently Asked Questions
Where can I find the model number of the product?
The model number consists of two numbers followed by a hyphen, four more numbers, and possibly a letter (for example, 55-1111 or 15-1025A). This number can be found in three places:
1. The outside of the box directly under the bar code. |
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2. The lower right hand corner of the front cover of the owner's manual. |
3. Most products have a sticker with the model number, serial number, and customer service toll-free number located on one of the frame pieces of the unit. |
It seems as though I am missing some hardware needed to assemble the product I purchased. What should I do?
First, take all parts out of the box and positioned in front of you. Move any packaging material out of the way, but do not dispose of it until the machine is assembled and functioning properly.
Next, begin with Step 1 of the assembly process reading each step carefully. The instructions specifically give the name, dimensions, and part number of the items needed. When you finish reading the instructions, you will have inventoried all your parts. If you are missing a part, please contact us or choose Replacement Parts in the Services section of this site to order your missing part online. The item(s) will be shipped to you.
The hardware illustration page in the front of the owner's manual is for reference only. This page is provided to help identify the various types of hardware used in the assembly steps. The parts list page in the back of the Owner's Manual is a list of every component used to make this product complete. This page is provided to help identify parts for future replacement.
How do I return an item?
To return an item, first contact the retailer you purchased the item from and follow their return instructions. If you purchased it from staminaproducts.com, contact Stamina customer service at
How do I order replacement parts for my Stamina exercise equipment?
To order replacement parts, call us at 1-800-375-7520. or e-mail us at customer.care@staminaproducts.com. A Parts Order Form is located in the back of your Owner's Manual. The completed form can be faxed or mailed. To fill out a form online to order parts click here.