Customer Care

Stamina now offers an on-demand video workout service giving customers unlimited online access to workout videos they purchase. This program is designed to help motivate and educate users of all fitness levels by providing them with workouts guided by Certified Personal Trainers in the comfort of their own home. All purchased videos are available 24/7 through your account at www.staminaproducts.com , giving you complete control over your fitness journey. Work out at home, work, abroad, or any place you have internet access. Help remove barriers keeping you from achieving your fitness goals by working out with us on your schedule. These workouts are streamed online through our website only and do not come with a physical DVD.

You can find any workouts you have purchased in the My Videos section of your account. If your having trouble or just have a question don’t hesitate call us at  1-800-375-7520 or e-mail us at customer.care@staminaproducts.com.

Some of our products now come with free online videos. If your product includes videos, the instructions for accessing them along with how to identify your unique coupon code will be found in the first pages of your product manual (Find a digital version of your manual here).

Once you have found your coupon code, navigate to our Video on Demand shop page here and click “Redeem a Code”. Enter your unique code in the box as prompted and continue through the checkout process.

If you already have an account be sure to sign in during the checkout process to attach the purchase to your account. If you do not already have an account simply create one by finalizing the checkout process, filling out all the required fields (If your balance due is $0 after applying coupon, payment information is not required). Once you have completed the checkout process you will find all of your purchased videos in the “My Videos” section of your account page on our website.

Before you are able to view any video on demand products you will need to have already purchased them or redeemed them with a coupon code. In order to complete one of those transactions you would have been required to create an account on our website.

All online videos (video on demand) previously purchased through your account will be found in the “My Videos” section of your account page which can be found in the top right corner of your browser window while on our website.

Screen mirroring from smart device directly to a compatible TV or other streaming device such as Apple TV, Chromecast, Roku TV, Amazon Fire TV, or others. Here is a link to an outside article with more information on the various scenarios you might encounter and what you might need to get set up: https://www.digitaltrends.com/home-theater/how-to-mirror-a-phone-on-your-tv/

If your Smart TV has a built-in web browser you can simply use it to navigate to our website and play them that way.

Don’t have the required hardware to play them on your TV? No worries, many of our users enjoy the simplicity of playing them directly on their smartphone, tablet, or computer.

The number of resistance cords you use is determined by the exercise and your workout level—beginner, intermediate, or advanced. The workout videos that come with each Stamina reformer and the reformer videos you purchase from staminaproducts.com often specify the number of resistance cords to use with each exercise, but use the number of resistance cords that challenge you without compromising your form. If the exercise is too easy, add a cord. If it is too hard, take a cord off.

The latest Stamina reformer models’ ropes have clips that attach to rings on the side of the reformer frame under the sliding platform. To adjust length, simply unclip and move the clip to the ring that gives you the proper rope length. Older Stamina reformer models are adjusted by untying the ropes from the hand straps and retying them to the desired length. With my AeroPilates reformer, how close should my shoulders be to the shoulder pads? Your shoulders should be snug against the shoulder pads, but not pushed hard against them.

If your rollers are making noise or not rolling smoothly, first make sure your frame is aligned correctly. If the alignment is correct or if you have roller noise after adjusting the frame, use silicon spray on the steel roller track.

The Box and Pole is used with your AeroPilates reformer to make some Pilates exercises more challenging. The Box is placed on the sliding platform so your body is raised off the platform creating a different workout angle. The pole is used for stability. A strap is also included when you purchase your Box and Pole. The strap attaches to the footboard of your reformer for abdominal work using the Box and Pole.

Remove the tension cords from the slots in the front frame and slide the cushion assembly toward the rear frame. Turn the reformer on its side and move the front frame toward the rear frame so it folds in the middle. Secure by inserting the locking pin into the rear frame.

1. The outside of the box directly under the bar code.
2. The lower right hand corner of the front cover of the owner’s manual.
3. Most products have a sticker with the model number, serial number, and customer service toll-free number located on one of the frame pieces of the unit.

Next, begin with Step 1 of the assembly process reading each step carefully. The instructions specifically give the name, dimensions, and part number of the items needed. When you finish reading the instructions, you will have inventoried all your parts. If you are missing a part, please contact us or choose Replacement Parts in the Services section of this site to order your missing part online. The item(s) will be shipped to you.

The hardware illustration page in the front of the owner’s manual is for reference only. This page is provided to help identify the various types of hardware used in the assembly steps. The parts list page in the back of the Owner’s Manual is a list of every component used to make this product complete. This page is provided to help identify parts for future replacement.